General Media Store Questions
What is the photos/videos store?
It is an online store where you can purchase the memories of your dancer’s performance.
When placing an online order, what am I receiving?
Pictures and videos are available for purchase on our website. They are burned onto CDs and DVDs. You also have the option of purchasing a USB drive or directly downloading performances to a computer.
What is a direct download and why would I want to do it?
Instead of paying for shipping and handling, you may choose this option, and immediately download pictures and videos after checking out.
Do I have the rights to print pictures, and where are they located?
By purchasing the pictures of a routine, you are also receiving all rights to print and disperse them as you choose. If you ordered a Photo CD, the rights are printed directly on the disc. If you payed for a USB drive with you pictures, there is a text file located on it with our endorsement.
Locating Photos and Videos
Where can I find the pictures and videos from a competition?
Inside the online store locate the appropriate event location and studio. Each routine that has performed will appear on the screen in alphabetical order.
Can I preview my performer’s videos and photos before purchasing them?
At this time, ONLY pictures are previewable online. However, in the near future this might change.
Both pictures and videos are available for purchase through the online store.
If I am unable to preview the pictures of my performer, is there a reason why?
Depending on the amount of time that has passed since a competition took place, it might take one week for pictures to be viewable online.
When are the judges’ critiques available to hear online?
After our team of staff members returns to the office on Monday following each event, all audio is uploaded and available to you.
Placing An Order
How do I purchase photos and videos online?
From KAR’s website, enter the Competition pull down menu and click on the photo/video store. Next, choose the correct Event Location and Studio Name. From here, choose photos, videos, and/or instant download for the desired routine.
How much do photos and videos cost online?
Videos cost $18.00. They can be shipped to you for $6.00, but are also available for direct download to any computer.
Photos cost $18.00 and are ONLY available through the direct download option.
Where can I place a studio order?
Studio Orders are no longer available.
Replacements and Returns
If I receive the incorrect routine(s), what should I do?
Choose the correct location below the Competition pull down menu and click on Photo/Video Store. Scroll to the bottom right and fill out the RMA (Return Merchandise Authorization) form using your contact and routine information.
What should I do if I receive a video instead of pictures?
Either call the Media Center or fill out an RMA at our Photo/Video Store, which is located online, within the Competition pull down menu.
What should I do if I receive pictures instead of a video?
Either call the Media Center or fill out an RMA online at our photo/video store, which is located within the Competition pull down menu.
How do I get a replacement if my disc was damaged in the mail?
Contact the Media Center or fill out an RMA.
How long will it take to receive my order in the mail?
On average, it takes between 3 and 5 weeks to burn and ship orders placed at a competition.
Which carrier is used to ship my order?
The United States Postal Service (USPS) is used for all orders.
Why haven’t I received my photos or videos yet?
It is possible that your order is still being processed if it has been less than 3 to 5 weeks since the date of purchase.
They might have been lost in the mail, but can easily be replaced. If this is the case, contact the Media Center or fill out an RMA.
Playback At Home
My DVD will not play on a computer or television.
DVDs are not formatted to run on Blu-ray players.
The disc may not have been burned correctly. Call our office at (714) 826-8532 to speak with a Media Team Member or fill out the RMA.
Why won’t the Photo CD run on my PC?
Follow the instructions on the back of your disc’s sleeve.
Contact the Media Center at (714) 826-8532 for step-by-step instructions.
System Requirements: Pentium III 900 Mhz or Faster, Windows 2000, XP, 7 or 8, 32x MB or more of RAM.
CD may not have burned properly. Give us a call at (714) 826-8532 or fill out the RMA in our photo/video store.
Why won’t the Photo CD play on my Mac?
Make sure correct steps have been taken on the back of your Photo CD sleeve.
Give us a call at (714) 826-8532 to go Step by Step with a Media Team Member.
System Requirements: 500 Mhz Power Mac G3 or Higher, Mac OS 9 or Later, 32x CD-ROM drive, 128 MB or more of RAM, 800 x 600 Screen Resolution.
CD might not have burned properly. To find out, call (714) 826-8532 and speak with a Media Team Member or fill out the RMA on our website.
What should I do if the USB drive doesn’t show up on my computer? How do I play videos from a USB drive?
Video recordings of performances are formatted to run in iTunes, but they can also be played using QuickTime.